Claims

Jubilee handles claims in association with WNS Assistance, who deal with the majority of claims on our behalf.

Our in-house claims team based in Sidcup handles complex claims requiring specialist attention.

In partnership with WNS, we offer everything you would expect of your motor insurer and more:

• 24-hour helpline
• Roadside recovery – removing your vehicle to the nearest approved repairer and returning it to you freshly valeted
• Guaranteed courtesy car for all private car clients
• Repairers automatically allocated on reporting of claim
• Claim details confirmed by SMS text message
• Repairs typically authorised remotely
• Fixed labour rate agreements throughout the UK
• 35 full time service engineers employed to examine claims
• Panel of engineers with extensive commercial sector experience

Internet Access

WNS also offers Jubilee policyholders online access to a ‘virtual claims file’ holding all major documents relating to their claim. Where an approved repairer is used, this will also include images of the damaged vehicle.

Fleet policyholders can download a summary of all their claims in Excel spreadsheet format, allowing them to carry out a full analysis of all claims occurring under the policy.