Contact Jubilee

Complaints Procedure

We want to provide the best possible service to our Policyholders at all times. If you have questions or concerns about your insurance cover or the handling of a claim, these should initially be addressed to your chosen broker or intermediary because, acting as your agent, their role is to look after your interests.

You may choose to contact us direct and if your concern relates to your insurance cover, you should write to “The Underwriter” quoting your policy number. If your concern relates to a claim you should write to “The Claims Manager”, quoting the claim reference.

The address is:
Jubilee Motor Policies at Lloyd’s
Sidcup House
Station Road
Sidcup
Kent
DA15 7EX

If you are unable to resolve the situation and wish to make a complaint you can do so at any time by referring the matter to the Complaints Department at Lloyd’s.

Their address is:
Complaints Department
Lloyd’s
One Lime Street
London
EC3M 7HA

Tel: 020 7327 5693
Fax: 020 7327 5225
Email: Complaints@Lloyds.com

Complaints that cannot be resolved by the Complaints Department may be referred to the Financial Ombudsman Service. Further details will be provided at the appropriate stage of the complaints process.

Financial Services Compensation Scheme

Lloyd’s insurers are covered by the Financial Services Compensation Scheme. You may be entitled to compensation from the scheme if a Lloyd’s insurer is unable to meet its obligations to You under this contract. If You were entitled to compensation under the scheme, the level and extent of the compensation would depend on the nature of this contract.

Further information about the scheme is available from the Financial Services Compensation Scheme (7th Floor, Lloyd’s Chambers, Portsoken Street, London E1 8BN) and on their website (www.fscs.org.uk).